Welcome to Fishing Promotion Store! We are dedicated to providing you with the best fishing gear and a seamless shopping experience. Below, you’ll find answers to some of the most frequently asked questions about our products, services, and policies.
Product Questions
What types of fishing gear do you offer?
We offer a wide range of freshwater fishing gear, including accessories, lines & leaders, lures, reels, rod & reel combos, and rods & poles.
Are your products suitable for beginners?
Yes, we have products suitable for all skill levels, from beginners to experienced anglers. Our team is also available to help you choose the right gear for your needs.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
How long does delivery take?
Standard Shipping takes 10-15 business days after shipment, while Free Shipping takes 15-25 business days after shipment.
Do you ship worldwide?
Yes, we ship globally, except for some remote areas in Asia and other regions. Please contact us if you have any questions about delivery to your location.
Returns & Refunds
What is your return policy?
You can return your order within 15 days of receiving the product, provided it is in its original condition and packaging. For more details, visit our Returns Policy page.
How do I initiate a return?
Please contact our customer support team at [email protected] to initiate a return. We will guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the account settings section.
Customer Support
How can I contact customer support?
You can reach us via email at [email protected]. Our team is available to assist you with any questions or concerns.
What are your business hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.