At Fishing Promotion Store, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please review the information below to understand our policy and how to proceed with a return or exchange.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase. Please note that certain items are non-returnable, including:

  • Freshwater Lures (due to hygiene reasons)
  • Custom or personalized items

Return & Exchange Process

If you need to return or exchange an item, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item(s), including the return address.
  3. Ship the Item: Pack the item(s) securely in the original packaging and ship it to the provided address. Please include a copy of your order confirmation or receipt.
  4. Wait for Processing: Once we receive your returned item(s), we will inspect it and notify you of the approval or rejection of your return or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the replacement item once the returned item has been received and inspected. Shipping costs for the replacement item will be covered by us.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fishing Promotion Store Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

  • Item Name: [Item Name]
  • Quantity: [Quantity]
  • Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Contact Us

If you have any questions about our Returns & Exchanges policy, please contact us at:

Email: [email protected]

Address: 2084 Parker Drive, Warrensville Heights, US 44128

Thank you for shopping with Fishing Promotion Store. We appreciate your business and are here to ensure you have a positive shopping experience.